:root{
  --bg:#F5F4F1; --panel:#FFFFFF; --panel-2:#F2EEE4; --text:#1C1E22; --text-muted:#6B7280;
  --border:#E2E0DA; --accent:#C77F1F; --accent-strong:#A8661A; --accent-contrast:#FFFFFF;
  --success:#2F6F4F; --success-bg:#E7F2EC; --danger:#B23B3B; --danger-bg:#FBEAEA;
  --pending:#8A5A12; --pending-bg:#FBF0DD; --shadow:0 1px 2px rgba(20,18,14,0.06);
  --font-sans:'IBM Plex Sans', system-ui, -apple-system, 'Segoe UI', sans-serif;
  --font-mono:'IBM Plex Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
}
*{ box-sizing:border-box; }
html,body{ margin:0; padding:0; background:var(--bg); color:var(--text); font-family:var(--font-sans); }
h1,h2,h3{ font-family:var(--font-sans); font-weight:600; margin:0 0 4px; letter-spacing:-0.01em; }
h1{ font-size:22px; } h2{ font-size:16px; } h3{ font-size:14px; }
p{ margin:0 0 8px; color:var(--text-muted); font-size:13.5px; line-height:1.5; }
a{ color:inherit; }
.mono{ font-family:var(--font-mono); }
.shell{ display:flex; min-height:100vh; }
.sidebar{ width:220px; flex-shrink:0; background:var(--panel); border-right:1px solid var(--border); display:flex; flex-direction:column; padding:18px 14px; gap:16px; position:sticky; top:0; height:100vh; }
.brand{ display:flex; align-items:center; gap:8px; font-weight:600; font-size:15px; }
.brand .dot{ width:8px; height:8px; border-radius:50%; background:var(--accent); }
nav.mainnav{ display:flex; flex-direction:column; gap:2px; }
nav.mainnav a{ text-align:left; background:transparent; border:none; color:var(--text); padding:8px 10px; border-radius:6px; font-size:13.5px; font-weight:500; text-decoration:none; display:block; }
nav.mainnav a:hover, nav.mainnav a.active{ background:var(--pending-bg); }
.new-actions{ display:flex; flex-direction:column; gap:6px; padding-top:10px; border-top:1px dashed var(--border); }
.btn{ border:1px solid var(--border); background:var(--panel); color:var(--text); padding:8px 12px; border-radius:7px; font-size:13px; font-weight:500; display:inline-flex; align-items:center; gap:6px; justify-content:center; text-decoration:none; cursor:pointer; }
.btn:hover{ border-color:var(--accent); }
.btn-primary{ background:var(--accent); border-color:var(--accent); color:var(--accent-contrast); font-weight:600; }
.btn-primary:hover{ background:var(--accent-strong); }
.btn-danger{ background:transparent; border-color:var(--danger); color:var(--danger); }
.btn-ghost{ background:transparent; border:none; color:var(--text-muted); padding:4px 6px; font-size:12px; text-decoration:underline; }
.btn-block{ width:100%; }
main{ flex:1; padding:26px 32px 60px; max-width:880px; }
.page-header{ margin-bottom:16px; }
.toolbar{ margin-bottom:14px; }
.toolbar input{ width:100%; padding:9px 12px; border:1px solid var(--border); border-radius:7px; background:var(--panel); color:var(--text); }
.ticket-list{ display:flex; flex-direction:column; gap:10px; }
.ticket-row{ background:var(--panel); border:1px solid var(--border); border-top:2px dashed var(--border); border-radius:8px; padding:12px 14px; display:flex; align-items:center; gap:14px; text-decoration:none; color:var(--text); }
.ticket-row:hover{ border-color:var(--accent); }
.ticket-id{ font-family:var(--font-mono); font-size:12.5px; color:var(--text-muted); width:110px; flex-shrink:0; }
.ticket-main{ flex:1; min-width:0; }
.ticket-main .cust{ font-weight:600; font-size:14px; }
.ticket-main .meta{ font-size:12px; color:var(--text-muted); }
.badge{ font-size:11.5px; font-weight:600; padding:4px 9px; border-radius:20px; white-space:nowrap; flex-shrink:0; }
.badge-grey{ background:var(--border); color:var(--text-muted); }
.badge-amber{ background:var(--pending-bg); color:var(--pending); }
.badge-green{ background:var(--success-bg); color:var(--success); }
.badge-red{ background:var(--danger-bg); color:var(--danger); }
.empty{ padding:40px 20px; text-align:center; border:1px dashed var(--border); border-radius:10px; }
.card{ background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:18px 20px; margin-bottom:14px; box-shadow:var(--shadow); }
.card-head{ display:flex; align-items:center; justify-content:space-between; margin-bottom:10px; }
.field{ margin-bottom:12px; }
.field label{ display:block; font-size:12px; font-weight:600; color:var(--text-muted); margin-bottom:4px; }
.field input, .field textarea{ width:100%; padding:9px 10px; border:1px solid var(--border); border-radius:6px; background:var(--bg); color:var(--text); font-family:var(--font-sans); font-size:14px; }
.field textarea{ min-height:70px; resize:vertical; }
.row2{ display:grid; grid-template-columns:1fr 1fr; gap:12px; }
.row3{ display:grid; grid-template-columns:1fr 1fr 1fr; gap:12px; }
.hint{ font-size:11.5px; color:var(--text-muted); margin-top:-6px; margin-bottom:10px; }
.internal-badge{ font-size:10.5px; background:var(--danger-bg); color:var(--danger); padding:2px 7px; border-radius:5px; font-weight:600; }
.ticket-strip{ background:var(--panel-2); color:#3A2E1F; border-radius:10px; padding:16px 20px; margin-bottom:18px; display:flex; align-items:center; justify-content:space-between; gap:14px; flex-wrap:wrap; }
.ticket-strip .id{ font-family:var(--font-mono); font-size:16px; font-weight:600; }
.ticket-strip .sub{ font-size:12px; color:#6b573e; margin-top:2px; }
.approval-box{ border:1px dashed var(--border); border-radius:8px; padding:12px 14px; margin-top:8px; }
.approval-box.pending{ border-color:var(--pending); background:var(--pending-bg); }
.approval-box.expired{ border-color:var(--danger); background:var(--danger-bg); }
.stamp{ display:inline-flex; align-items:center; gap:8px; border:2px solid var(--success); color:var(--success); padding:6px 14px; border-radius:6px; font-weight:700; letter-spacing:0.06em; font-size:12.5px; transform:rotate(-2deg); }
.stamp.reject{ border-color:var(--danger); color:var(--danger); }
.countdown{ font-family:var(--font-mono); font-weight:600; font-size:15px; }
.photo-grid{ display:flex; flex-wrap:wrap; gap:8px; margin-top:8px; }
.photo-thumb{ width:72px; height:72px; border-radius:6px; overflow:hidden; border:1px solid var(--border); }
.photo-thumb img{ width:100%; height:100%; object-fit:cover; display:block; }
.file-input-label{ display:inline-flex; align-items:center; gap:6px; border:1px dashed var(--border); border-radius:6px; padding:8px 12px; font-size:12.5px; color:var(--text-muted); cursor:pointer; }
.file-input-label input{ display:none; }
.kv{ display:flex; justify-content:space-between; font-size:13px; padding:3px 0; }
.kv .k{ color:var(--text-muted); }
.divider{ height:1px; background:var(--border); margin:14px 0; }
.search-results{ display:flex; flex-direction:column; gap:6px; margin-top:8px; max-height:220px; overflow-y:auto; }
.search-result-row{ display:flex; justify-content:space-between; align-items:center; border:1px solid var(--border); border-radius:7px; padding:8px 10px; }
.alert{ padding:10px 14px; border-radius:8px; margin-bottom:14px; font-size:13.5px; }
.alert-error{ background:var(--danger-bg); color:var(--danger); }
.alert-success{ background:var(--success-bg); color:var(--success); }
.login-wrap{ max-width:360px; margin:80px auto; padding:30px; background:var(--panel); border:1px solid var(--border); border-radius:12px; }
.checkbox-row{ display:flex; align-items:center; gap:8px; margin-bottom:12px; }
.public-wrap{ max-width:480px; margin:40px auto; padding:0 16px; }
.public-card{ background:var(--panel); border:1px solid var(--border); border-radius:12px; padding:22px; }
@media (max-width:760px){
  .shell{ flex-direction:column; }
  .sidebar{ width:100%; height:auto; position:relative; flex-direction:row; flex-wrap:wrap; align-items:center; }
  nav.mainnav{ flex-direction:row; flex-wrap:wrap; }
  .new-actions{ flex-direction:row; border-top:none; padding-top:0; }
  main{ padding:16px; }
  .row2, .row3{ grid-template-columns:1fr; }
}
@media print{
  .no-print{ display:none !important; }
  body{ background:#fff; }
  main{ max-width:100%; padding:0; }
}